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Applications support | Technical support, business support, database administration, and project leadership for key applications used by City departments. |
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Desktop support | Hardware and software installation, maintenance, replacement, and upgrades. Service desk first point of contact. |
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Document scanning | Central scanning for key document repositories available internally and via the City web site |
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Electronic mail | Administer the e-mail systems used by City employees. |
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Network support | Security administration, connectivity, and data backup/recovery. |
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Technology planning | Research and propose technology solutions to the City, prepare future year cost projections, and develop project implementation plans for major projects. |
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Telephone support | Coordinate maintenance and internal billing activities related to telephone systems. |
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Web support | Content coordination, technical maintenance, and applications development services for internal and external web sites. |